Cannot configure the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced when using Internet Explorer

Worry-Free Business Security Advanced10.0 , Worry-Free Business Security StandardAll

Last updated: 2021/08/28

Solution ID: KA-0001784

Category: Configure , Troubleshoot

When trying to go to the MSA configuration, you get the following message prompt:

Do you want to view only the webpage content that was delivered securely

If you click Yes, you get Navigation Canceled / Navigation to the webpage was cancelled,so you have to click No.

To resolve the issue:

Open your browser.
Go to Tools > Internet Options.
Click the Security tab > Local Intranet > Sites.
Click Advanced.
Check if your WFBS server name is on the list. If it is not on the list, do the following:
1. Enter the WFBS server name on the Add this Web site to the zone field.
2. Click Add > OK > OK.
On the Security tab, click Custom Level.
Under the Miscellaneous section, look for the Display mixed content option, then click Enable > OK.
Close your browser, then open it again for the changes to take effect.
Go to Security Settings and check if the MSA can be configured.
If the issue persists, contact Trend Micro Technical Support.

Was this article helpful?