As the error states, the client package was created using another OfficeScan/Apex One server. By default, the Client Package will run a check to determine if the target client reports to the same server where the package was created. If it does not, the upgrade process will be terminated.
To prevent this, the Server Checking routine must be disabled before creating the client package.
- On the OfficeScan/Apex One server, go to the ..\PCCSRV\ folder and open the ofcscan.ini file using a text editor.
- Under [INI_CLIENT_SETUP_SECTION], add the following parameter and value:
BypassServerChecking=1
- Save and close the file.
- Create a new Client Package
- Use this to new package to upgrade the clients
The upgraded clients will still report to their old OfficeScan/Apex One server.
If you want the upgraded OfficeScan client or Apex One Security Agent to report to the new OfficeScan/Apex One server from where the client package was created:
- On the OfficeScan/Apex One server, go to the ..\PCCSRV\ folder and open the ofcscan.ini file using a text editor.
- Under [INI_CLIENT_SETUP_SECTION], add the following parameters and their values:
ForceRefresh=1
BypassServerChecking=1"ForceRefresh=1" will make the OfficeScan client or Apex One Security Agent to register to the new server after upgrading.
"BypassServerChecking=1" will enable client to launch a package from other OfficeScan/Apex One server. - Save and close the file.
- Recreate the Client Packager setup file and deploy this to the clients.
For migration to Apex One as Service, please contact Trend Micro Technical Support for further assistance.