Manually updating the spam pattern file to the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

Worry-Free Business Security Advanced8.0 , Worry-Free Business Security Advanced9.5

Last updated: 2021/08/28

Solution ID: KA-0002011

Category: Update

The Security Server is able to download the spam pattern file, however the MSA is unable to update. You want the MSA to be updated immediately.

You can do a manual update of the spam pattern file to your MSA.

To perform a manual update:

Go to ..\Program Files\Trend Micro\Security Server\PCCSRV\Download\antispam\smex\ and copy the following files:
- iasxxxx.zip
- iasxxxxxxx.zip
On the Exchange server hosting the MSA, stop the following services:
- Trend Micro Messaging Security Agent System Watcher Service
- Trend Micro Messaging Security Agent Remote Configuration Server
- Trend Micro Messaging Security Agent Master Service
Go to the following directories, and then delete the oldest .EXP, HSH, PHI, RUL, SIG files.

To determine which of the files is the oldest, you may arrange the files according to "Date Modified".
- ..\Program Files\Trend Micro\Messaging Security Agent\Engine\TMASE\latest\rule
- ..\Program Files\Trend Micro\Messaging Security Agent\Engine\TMASE\primary\rule
- ..\Program Files\Trend Micro\Messaging Security Agent\Engine\TMASE\secondary\rule
Extract the copies of the iasxxxx.zip and iasxxxxxxx.zip files you got from Step 1 to the following directories:
- ..\Program Files\Trend Micro\Messaging Security Agent\Engine\TMASE\latest\rule
- ..\Program Files\Trend Micro\Messaging Security Agent\Engine\TMASE\primary\rule
- ..\Program Files\Trend Micro\Messaging Security Agent\Engine\TMASE\secondary\rule
Restart the following services:
- Trend Micro Messaging Security Agent System Watcher Service
- Trend Micro Messaging Security Agent Remote Configuration Server
- Trend Micro Messaging Security Agent Master Service

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