To resolve the issue:

1. Restart Apache2.4 service.
2. On the system tray, right-click Apache Service Monitor and select Open Apache Monitor.
3. Click Apache2.4 and select Restart.

   If this does not work, check the Apache configuration file:

   1. Open the %Program Files%\Trend Micro\Security Server\PCCSRV\Apache2\Conf\ httpd.conf file using a text editor like Notepad.
   2. Look for the parameter “Listen”, and ensure that the port is correct.

      # Listen: Allows you to bind Apache to specific IP addresses and/or
      # ports, instead of the default. See also the 
      # directive.
      #
      # Change this to Listen on specific IP addresses as shown below to
      # prevent Apache from glomming onto all bound IP addresses.
      #
      #Listen 12.34.56.78:80
      Listen 8059
      
      # OSCE SSL -- Start
      Listen 4343
      

       

      8059 and 4343 is the default HTTP and HTTPS port of Apache web server.

       
   3. Look for the parameter “ServerName”, then do one of the following:

      # ServerName gives the name and port that the server uses to identify itself.
      # This can often be determined automatically, but we recommend you specify
      # it explicitly to prevent problems during startup.
      #
      # If your host doesn't have a registered DNS name, enter its IP address here.
      #
      ServerName :8059
          
      SSLProtocol +all -SSLv2
      ServerName <IP Address or FQDN>
      

      • If the “ServerName” and port value are correct, proceed to Step 4.
      • If the “ServerName” value is pointing to an old or correct IP address or server name, or if the port number is incorrect:
        1. Update the value.
        2. Save the file.
        3. Do Steps 1-3 again. 
4. Open the WFBS console using one of these formats:
   • If you have an SSL value:

     https://<server name>:<SSL Port>/SMB/console/cgi/cgiChkMasterPwd.exe

   • If SSL is not enabled:

     http://<server name>:<Master Domain Port>/SMB/console/cgi/cgiChkMasterPwd.exe

If you are having the same issue and you are using Internet Information Services (IIS) web server, click any of the following KB articles that applies to you:

• Cannot open the WFBS console or access its tabs - For IIS 7.0
• Cannot open the WFBS console or access its tabs - For IIS 6.0