Do the following:
- Install ADPlus (Debugging Tools for Windows Vista or above):
- Download ADPlus using one of the following links:
- Open a command prompt and change the directory where ADPlus.vbs located.
- Run the script with the following parameter:
ADPlus -crash -pn -coreServiceShell.exe -o c:\amsp_dump
- Keep the command windows running until you encounter application crash.
- Install Dr. Watson as the default debugger (Debugging Tool for Windows XP):
- Open the command prompt for Windows.
- Execute the "drwtsn32 -i" command to install Dr. Watson as the default application debugger.
- Execute the drwtsn32 application, then create a full memory dump file.
- Enable AMSP debug:
- Go to C:\Program Files\Trend Micro\AMSP\.
- Open the AmspConfig.ini file and set the value of the "DebugLogAMSPServiceStar" parameter to "1".
- Save and close the file.
- Reproduce the issue.
- Contact Trend Micro Technical Support and provide the following when issue is replicated:
- Case Diagnostic Tool (CDT) logs
No need to select Event. Just click Next to get the system's basic information (preferably all the system event logs).
- C:\Program Files\Trend Micro\AMSP\dump folder
- C:\Windows\Temp\WFBS_Debug folder
- Dump created by Adplus
- c:\amsp_list - run command: dir "c:\program files\trend micro\" /s /o > c:\amsp_file_list.txt
- Case Diagnostic Tool (CDT) logs