To uninstall the TMRM Agent:
- Stop the Trend Micro Worry-Free Remote Manager Agent Service.
- Click Start > Run.
- Type "cmd" on the command line, and then press Enter.
- Run this command:
net stop "Trend Micro Worry-Free Remote Manager Agent"
- Remove the Trend Micro Worry-Free Remote Manager Agent Service.
- On the command line, run the following commands:
- cd <WFRM Agent directory>
Example: cd C:\Program Files (x86)\Trend Micro\WFRMAgentForWFBS\
- TMICAgent -u
- cd <WFRM Agent directory>
- Close the command line.
- On the command line, run the following commands:
- Remove the Trend Micro Worry-Free Remote Manager Agent files.
- Go to C:\Program Files (x86)\Trend Micro\.
- Delete WFRMAgentForWFBS.
- Open the Registry Editor ( regedit.exe ) and remove the following registry keys: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- For 32-bit environments:
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMIC4CSM
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ 369424C6301A6CF458091236AA616879
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\ S-1-5-18\Products\369424C6301A6CF458091236AA616879
- [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Uninstall\{43F8CF32-15B7-44DD-A01D-A3372DD2856E}]
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Uninstall\{6C424963-A103-4FC6-8590-2163AA168697}
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{6C424963-A103-4FC6-8590-2163AA168697}
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ {6C424963-A103-4FC6-8590-2163AA168697}
- For 64-bit environments:
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TMIC4CSM
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ 369424C6301A6CF458091236AA616879
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\ S-1-5-18\Products\369424C6301A6CF458091236AA616879
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\ CurrentVersion\Uninstall\{6C424963-A103-4FC6-8590-2163AA168697}
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\ CurrentVersion\Uninstall\InstallShield Uninstall Information\{6C424963-A103-4FC6-8590-2163AA168697}
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\ Uninstall\InstallShield_{6C424963-A103-4FC6-8590-2163AA168697}
- HKEY_CLASSSES_ROOT\Installer\ACD43E64A87DB40458A1D990D4F92183 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\CurrentVersion\Installer\UserData\S-1-5-18\Products\ACD43E64A87DB40458A1D990D4F92183
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{46E34DCA-D78A-404B-851A-9D094D9F1238}
- For 32-bit environments:
- To remove all remnants from the registry, search for "remote manager”. Check results, after verifying that those keys are WFRM entries delete them all.
- Remove the WFRM Agent shortcut from the Start Menu.
- Click Start > All Programs.
- Right-click Trend Micro Worry-Free Remote Manager Agent.
- Delete the browsed folder.
Example: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Trend Micro Worry-Free Remote Manager Agent