Trend Micro is currently researching the complete solution for this issue. As a workaround, do the following:
- Make sure that you have the latest scan engine version:
The latest WFBS scan engine can be found in the Trend Micro Update Center.
- WFBS server
- Log on to the WFBS console.
- Go to Updates > Manual.
- Expand Antivirus under Components section by clicking the plus sign (+) before it.
- Compare the value of "Virus scan engine 32-bit/64-bit" to the latest version.
If the scan engine version is not updated, click Update Now.
- Affected WFBS Security Agent (SA)
- Right-click the SA/OfficeScan client icon on the system tray and select Component Versions.
- Compare the value of "Virus Scan Engine" to the latest version.
- WFBS server
- Open the Registry Editor (regedit.exe)
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Go to the HKLM\SYSTEM\CurrentControlSet\Services\TmFilter\Parameters registry hive.
- Add the DWORD value "DisableCtProcCheck" and set its value to "1".
- Restart Trend Micro Scan Engine services or reboot the system for the changes to take effect.