To resolve the issue:
- Follow the resolution steps from Microsoft then apply it on problematic computer. Refer to this Microsoft article: You cannot install some updates or programs.
- Repack the Security Agent installation package.
- Remove all of the components of the Security Agent using the Uninstall Tool. Contact Trend Micro Technical Support for assistance in getting and using the Uninstall Tool.
- Install the Security Agent using the repacked MSI package.
- Set Cryptographic Services to Automatic, and then try to install the program again. Follow the procedure under Method 1 in this Microsoft article: You cannot install some updates or programs.