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To resolve the issue:

  1. Follow the resolution steps from Microsoft then apply it on problematic computer. Refer to this Microsoft article: You cannot install some updates or programs.
  2. Repack the Security Agent installation package.
  3. Remove all of the components of the Security Agent using the Uninstall Tool. Contact Trend Micro Technical Support for assistance in getting and using the Uninstall Tool.
  4. Install the Security Agent using the repacked MSI package.
  5. Set Cryptographic Services to Automatic, and then try to install the program again. Follow the procedure under Method 1 in this Microsoft article: You cannot install some updates or programs.
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