Views:
To resolve the issue, do the following:
  1. Log on to the WFBS console.
  2. Go to Security Settings > Group > Configure.
  3. Check if you have the following programs and then exclude the specified folders, files, or extensions:
    • Outlook:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions:
      .PST
    • Windows Update Store:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      C:\Windows\SoftwareDistribution\Datastore
    • Windows Software Update Services (WSUS) Server:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • <WSUS storage driver letter>:\MSSQL$WSUS
      • <WSUS storage driver letter>:\WSUS
      • <WSUS storage driver letter>:\WsusDatabase
    • DHCP Server (Windows Server Role):
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      C:\Windows\system32\dhcp
    • DNS Server (Windows Server Role):
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      C:\Windows\system32\dns
    • WINS Server (Windows Server Role):
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      C:\Windows\system32\wins
    • Print and Document Services (Windows Server Role):
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      C:\Windows\system32\Spool\
    • Remote Storage Service
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      C:\windows\system32\ntmsdata
    • POP3 Connector in Windows Small Business Server (SBS) 2003:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directory:
      • C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Failed Mail
      • C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Incoming mail
    • Internet Information Services (IIS) 6.0 or Web Server role on Windows Server 2003:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • C:\inetpub\wwwroot
        Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured.
      • C:\Windows\system32 \LogFiles
        Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured.
      • C:\windows\IIS Temporary Compressed Files
    • Internet Information Services (IIS) 7.0 or Web Server role on Windows Server 2008:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • C:\inetpub\wwwroot\
        Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured.
      • C:\inetpub\logs\
        Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured.
      • C:\inetpub\temp\IIS Temporary Compressed Files
    • Microsoft SQL Server:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • <SQL Server Installed folder>\*\OLAP\Data
      • <SQL Server Installed folder>\*\OLAP\Backup
      • <SQL Server Installed folder>\*\OLAP\Log
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions:
      • .MDF
      • .LDF
      • .NDF
      • .BAK
      • .TRN
    • Microsoft SQL Server  Failover Cluster:
      Note: The < cluster service account> is the account that the specific account is running for cluster service.
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • <Quorum driver letter>:\
      • C:\windows\cluster
      • For Windows 2003 only: C:\Documents and Settings\<cluster service account>\Local Settings\Temp\
      • For Windows 2008 only: C:\Users\<cluster service account>\AppData\Local\Temp
    • SharePoint Portal Server:
      Note: The<SharePoint service account> is the account that the specific account is running for SharePoint services
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • C:\Program Files\SharePoint Portal Server
      • C:\Program Files\Common Files\Microsoft Shared\Web Storage System
      • C:\Program Files\Common Files\Microsoft Shared\Web Service Extensions
      • C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions
      • C:\Program Files\Microsoft Office Servers
      • C:\Windows\Temp\Frontpagetempdir
      • C:\Windows\Temp\WebTempDir
      For Windows 2003 only:
      • C:\Documents and Settings\All Users\Application Data\Microsoft\SharePoint\Config
      • C:\Documents and Settings\<SharePoint service account>\Local Settings\Application Data
      • C:\Documents and Settings\<SharePoint service account>\Local Settings\Temp\
      • C:\Documents and Settings\Default User\Local Settings\Temp
      For Windows 2008 only:
      • C:\Users\<SharePoint service account>\Local
      • C:\Users\<SharePoint service account>\Local\Temp
      • C:\Users\Default\AppData\Local\Temp
      • C: \ProgramData\Microsoft\SharePoint\Config
      For 32-bit platforms:
      • C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
      • C:\Windows\system32\LogFiles
      For 64-bit platforms:
      • C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files
      • C:\Windows\Syswow64\LogFiles
    • Internet Security and Acceleration Server (ISA) Server:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • C:\Program Files\Microsoft ISA Server\ISALogs
      • C:\Program Files\Microsoft SQL Server\MSSQL$MSFW\Data
    • Microsoft Operations Manager Server (MOM) 2005:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • C:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager
      • C:\Program Files\Microsoft Operations Manager 2005
    • Hyper-V
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • C:\ProgramData\Microsoft\Windows\Hyper-V
      • C:\Users\Public\Documents\Hyper-V\Virtual Hard Disks
      • C:\ProgramData\ProgramData\Microsoft\Windows\Hyper-V\Snapshots
      • For Windows 2008 R2 only: C:\ClusterStorage
      • <Custom virtual machine configuration directories>
      • <Custom virtual hard disk drive directories>
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions:
      • .AVHD
      • .ISO
      • .VFD
      • .VHD
      • .VSV
      • .XML
    • VMWare products:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • <the folders that contain the virtual machines >
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions:
      • .VMDK
      • .VMEM
    • Citrix products:
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories:
      • The roaming profiles folder on the file server>
      Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions:
      • .LOG
      • .DAT
      • .TMP
      • .POL
      • .PF
      To enhance the performance on Windows Vista/2008/7, you can go to the Preferences > Global Settings > Desktop/Server in the WFBS console and check the Exclude Shadow Copy sections option.
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