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To resolve this issue, you need to remove the dependency between ScanMail Master Service and MSSQL$SCANMAIL.

Please do the following:

Note: This feature is only applicable to Exchange Server 2007 Single Copy Cluster (SCC).

  1. Open the service control manager (SCM) and stop all the ScanMail-related services.
      ScanMail for Microsoft Exchange Master Service
    • ScanMail for Microsoft Exchange Remote Configuration Server
    • ScanMail for Microsoft Exchange System Watcher
    • SQL Server (SCANMAIL)
    • Open the Registry Editor.
       
      Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    • Add the following registry value:

      Path: HKLM\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion
      Key: RestartSQLServiceWhenResourceOnline
      Type: REG_DWORD
      Data value: 1

    • Close the Registry Editor.
    • Remove the dependency between ScanMail Master Service and MSSQL$SCANMAIL.
      1. Open a command prompt (cmd.exe).
      2. Type the following command:

        sc config ScanMail_Master depend= ""

      3. Start all the ScanMail-related services.
        • ScanMail for Microsoft Exchange Master Service
        • ScanMail for Microsoft Exchange Remote Configuration Server
        • ScanMail for Microsoft Exchange System Watcher
        • SQL Server (SCANMAIL)
    • Restart all the ScanMail-related services for the changes to take effect.