To resolve this issue, you need to remove the dependency between ScanMail Master Service and MSSQL$SCANMAIL.
Please do the following:
Note: This feature is only applicable to Exchange Server 2007 Single Copy Cluster (SCC).
- Open the service control manager (SCM) and stop all the ScanMail-related services.
- ScanMail for Microsoft Exchange Remote Configuration Server
- ScanMail for Microsoft Exchange System Watcher
- SQL Server (SCANMAIL)
- Open the Registry Editor.
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Add the following registry value:
Path: HKLM\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion
Key: RestartSQLServiceWhenResourceOnline
Type: REG_DWORD
Data value: 1 - Close the Registry Editor.
- Remove the dependency between ScanMail Master Service and MSSQL$SCANMAIL.
- Open a command prompt (cmd.exe).
- Type the following command:
sc config ScanMail_Master depend= ""
- Start all the ScanMail-related services.
- ScanMail for Microsoft Exchange Master Service
- ScanMail for Microsoft Exchange Remote Configuration Server
- ScanMail for Microsoft Exchange System Watcher
- SQL Server (SCANMAIL)
- Restart all the ScanMail-related services for the changes to take effect.