To resolve the issue, you can either wait for the update to finish so that the server can download the PLS information or force the update manually.

To force the update:

1. Disable the server scheduled update.
   1. Log on to the OfficeScan server management console.
   2. Go to Updates > Server > Scheduled Update.
   3. Deselect the Enable Scheduled Update of the OfficeScan Server option.
   4. Click Save.
2. Disable Smart Protection Update.
   1. On the OfficeScan server management console:
      
      For OSCE 10.6: Go to Smart Protection > Integrated Server.
      
      For OSCE  11.0 and XG:  Go to Administration > Smart Protection > Integrated Server.
   2. Deselect the Enable Scheduled Updates option.
   3. Click Save.
3. Stop and start the following services:
   • OfficeScan Master Service (including the dependent services)
   • OfficeScan Plug-in Manager Service

   The OfficeScan sever will now download PLS information from the update source.

4. Go back to the Plug-in Manager page and check if OfficeScan Data Protection now appears.

If the issue persists, provide the following file to Trend Micro Technical Support for further analysis: