- Open your Client/Server Security Agent console.
- Click Scan.
- Make sure that the drive you wish to scan is checked.
The Scan button lights up.If you cannot expand the Computer field, do the following:
- Check My Computer and make sure that no floating drives or removable drives that had been ejected are still showing up.
- Make sure that Microsoft Office Click-to-Run is uninstalled.
Note: Verify first if Microsoft Office 2010 is fully installed before removing Microsoft Office Click-to-Run.
- Restart the computer.
- Try to scan again.