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To resolve the BSoD issue:

  1. Log in to the machine in safe mode.
  2. Verify if the the following BM drivers file version in ..\system32\drivers and in the OfficeScan client folder are the same:
    • tmactmon.sys
    • tmevtmgr.sys
    • tmcomm.sys

    You can check the file version by opening Windows Explorer and right-clicking the file, select Properties > Version tab.

  3. If the versions are not the same, then manually delete the following BM drivers located in ..\system32\drivers folder:
    • tmactmon.sys
    • tmevtmgr.sys
    • tmcomm.sys
  4. Reboot the machine in normal mode.

If the issue persists, please collect full memory dump and contact Trend Micro Technical Support for further assistance.