To resolve the BSoD issue:
- Log in to the machine in safe mode.
- Verify if the the following BM drivers file version in ..\system32\drivers and in the OfficeScan client folder are the same:
- tmactmon.sys
- tmevtmgr.sys
- tmcomm.sys
You can check the file version by opening Windows Explorer and right-clicking the file, select Properties > Version tab.
- If the versions are not the same, then manually delete the following BM drivers located in ..\system32\drivers folder:
- tmactmon.sys
- tmevtmgr.sys
- tmcomm.sys
- Reboot the machine in normal mode.
If the issue persists, please collect full memory dump and contact Trend Micro Technical Support for further assistance.