“Anti-Malware protection is absent or out of date, Anti-Malware Engine Offline” appears after installing the Deep Security Agent (DSA)

Product / Version includes:

Deep Security 9.6 , Deep Security As A Service All

Last updated: 2025/05/08

Solution ID: KA-0002939

Category: Deploy , Install , Uninstall

Summary

The following errors appear after installing and activating the DSA:

deep security agent status

Warnings/Errors:

Component Update Failure
Anti-Malware protection is absent or out of date
Anti-Malware Engine Offline

Anti-Malware:

Anti-Malware protection is absent or out of date, Anti-Malware Engine Offline

The setupapi.app.log file shows the following entries:

>>> [SetupInstallFromInfSection - DefaultUninstall]
>>> Section start 2012/05/01 14:04:25.445
cmd: "c:\Program Files\Trend Micro\Client Server Security Agent\tdiins.exe" -u "c:\Program Files\Trend Micro\Client Server Security Agent\TmTdi.inf" SOFTWARE\TrendMicro\NSC\TmProxy InfNameForTdi
<<< Section end 2012/05/01 14:04:25.445
<<< [Exit status: SUCCESS]

!!! dvi: Delete Services: Failed to stop service 'tmtdi'.
!!! dvi: Error 1052: The requested control is not valid for this service.

This issue occurs because the remnants of the previous Client/Server Security Agent installed on your machine is preventing the DSA’s tmtdi driver from being installed.

To resolve the issue:

Manually uninstall the Security Server and Client/Server Security Agent .
If your machine previously had OfficeScan clients, refer to the manual uninstallation steps in this article: Uninstalling OfficeScan clients .
Reinstall your Deep Security Agent.
Reactivate the DSA from the Deep Security Manager.

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“Anti-Malware protection is absent or out of date, Anti-Malware Engine Offline” appears after installing the Deep Security Agent (DSA)

“Anti-Malware protection is absent or out of date, Anti-Malware Engine Offline” appears after installing the Deep Security Agent (DSA)

Product / Version includes:

Summary