Summary
The following errors appear after installing and activating the DSA:
Warnings/Errors:
Component Update Failure
Anti-Malware protection is absent or out of date
Anti-Malware Engine Offline
Anti-Malware:
Anti-Malware protection is absent or out of date, Anti-Malware Engine Offline
The setupapi.app.log file shows the following entries:
>>> [SetupInstallFromInfSection - DefaultUninstall]
>>> Section start 2012/05/01 14:04:25.445
cmd: "c:\Program Files\Trend Micro\Client Server Security Agent\tdiins.exe" -u "c:\Program Files\Trend Micro\Client Server Security Agent\TmTdi.inf" SOFTWARE\TrendMicro\NSC\TmProxy InfNameForTdi
<<< Section end 2012/05/01 14:04:25.445
<<< [Exit status: SUCCESS]
!!! dvi: Delete Services: Failed to stop service 'tmtdi'.
!!! dvi: Error 1052: The requested control is not valid for this service.
This issue occurs because the remnants of the previous Client/Server Security Agent installed on your machine is preventing the DSA’s tmtdi driver from being installed.
To resolve the issue:
- Manually uninstall the Security Server and Client/Server Security Agent .
- If your machine previously had OfficeScan clients, refer to the manual uninstallation steps in this article: Uninstalling OfficeScan clients .
- Reinstall your Deep Security Agent.
- Reactivate the DSA from the Deep Security Manager.
