The Control Manager / Trend Micro Apex Central server has two primary tools, the CMMaintainingTool and the DBCleanupTool. These tools resolve the issues by reducing the size of db_ControlManager database and removing stale database records. Run these tools once a month to keep the database healthy and to gather correct information in widgets and reports.

Using the CMMaintainingTool

1. Stop the following Control Manager services:
   • Trend Micro Common CGI
      

     Trend Micro Common CGI is not available in Control Manager 7.0 and Trend Micro Apex Central.

      
   • Trend Micro Control Manager
   • Trend Micro Management Infrastructure
2. Run ..\Control Manager\CMMaintainingTool.exe.
3. Purge abnormal communicators by selecting each of the following and clicking Purge Now:
   1. Purge abnormal communicators
   2. Purge duplicate communicators with abnormal status
   3. Purge duplicate tables in SQL database
4. On the Recount the Control Manager server logs section, select the following:
   • Virus logs
   • Security logs
   • Web Security logs
   • Packets Virus logs
5. Click Recount Now.
6. Under the Remove duplicate Apex One clients and SPNT NS information section, select the following:
   • Trend Micro Apex One client
   • SPNT NS
7. Click Remove Now.

Using the DBCleanupTool

1. Stop the following TMCM services:
   • Trend Micro Common CGI
      

     Trend Micro Common CGI is not available in Control Manager 7.0. and Trend Micro Apex Central.

      
   • Trend Micro Control Manager
   • Trend Micro Management Infrastructure
2. Right-click ..\Control Manager\DBCleanupTool.exe and select Run as Administrator.
3. Select the following:
   • Invalid Log
   • Temp Log
   • Command Tracking Log (All)
   • Unregistered Product List
   • Invalid Engine/Pattern Version
4. Click Start.

For support assistance, please contact Trend Micro Technical Support.