Do the following:
- Open Windows explorer and make sure that the C:\temp folder is present.
If not, you have to create one. - Go to ..\Trend Micro\Security Agent\.
- Edit the TmOsprey.ini file.
–[InteractiveSession]
Set Enable to 1 (the default is Enable=0)
–[ServiceSession]
Set Enable to 1 (the default is Enable=0) - Unload the Apex One client. Right-click the Apex One taskbar icon and select Unload Security Agent.
- Reload Apex One by doing either of the following:
- Go to ..\Trend Micro\Apex One Client\ and double-click Pccntmon.exe.
- On the Start menu, search for the keyword "Security Agent", then click the Apex One Agent icon.
You can find the log files at c:\temp\YYYY-MM-DD_HH-MM-SS_EE_TmOsprey1.etl.