Do the following:

1. Open Windows explorer and make sure that the C:\temp folder is present.
   If not, you have to create one.
2. Go to ..\Trend Micro\Security Agent\.
3. Edit the TmOsprey.ini file.

   –[InteractiveSession]
   Set Enable to 1 (the default is Enable=0)
   –[ServiceSession]
   Set Enable to 1 (the default is Enable=0)

4. Unload the Apex One client. Right-click the Apex One taskbar icon and select Unload Security Agent.
5. Reload Apex One by doing either of the following:
   • Go to ..\Trend Micro\Apex One Client\ and double-click Pccntmon.exe.
   • On the Start menu, search for the keyword "Security Agent", then click the Apex One Agent icon.

You can find the log files at c:\temp\YYYY-MM-DD_HH-MM-SS_EE_TmOsprey1.etl.