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Running the TCacheGen tool checks the OfficeScan (OSCE) server. If it is unable to communicate with the server, the error will appear.

To fix this issue, make sure that the OSCE client is connected to the server when running the TCacheGen tool.

Keywords: TCacheGen tool,Unable to generate the Pre-Scan template,connect to the server

"Unable to generate the Pre-Scan template..." appears when running the TCacheGen tool

OfficeScanXG , OfficeScan11.0

Last updated: 2021/08/28

Solution ID: KA-0003187

Category: Troubleshoot

Running the TCacheGen tool results in the following error message:

Unable to generate the Pre-Scan template. Make sure that the account used has permission.

Running the TCacheGen tool checks the OfficeScan (OSCE) server. If it is unable to communicate with the server, the error will appear.

To fix this issue, make sure that the OSCE client is connected to the server when running the TCacheGen tool.

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