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The issue occurs because the installation is corrupted.

To resolve the issue, uninstall and re-install the agent:

  1. Manually uninstall the Deep Security Agent.
  2. On your machine go to Device Manager. On the list, look for "Non-Plug and Play Drivers", and make sure that the following are also uninstalled:
    • tmactmon
    • tmcomm
    • tmevtmgr

    You may also use the following commands to stop and delete the mentioned services, in the Command prompt:

    • sc stop tmactmon
    • sc delete tmactmon
    • sc stop tmcomm
    • sc delete tmcomm
    • sc stop tmevtmgr
    • sc delete tmevtmgr
  3. Reboot the machine.
  4. Re-install the agent.
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