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The issue is an expected behavior because:

The VM is reverted, so the agent did not have a chance to unregister its record. Therefore, the WFBS server will keep the agent's record. If the record does not show an Online status within 30 days, the record will be removed from the database.
When you reinstall the client after reverting the VM, it will report back to the server.
Since the GUID is different, the server side would display two records.

Keywords: reverted virtual machine client still showing up,virtual machine reverted and agent still present,two GUID occurs after client was reinstalled,agent still exist after removal,agent already removed but still shows in the console,SA shows even after uninsta

Security Agent (SA) still appears in the server console after uninstalling it in Worry-Free Business Security (WFBS)

Product / Version includes:

Worry-Free Business Security Advanced 8.0

Last updated: 2025/05/08

Solution ID: KA-0003228

Category: Troubleshoot

Summary

After removing the SA and reverting the virtual machine to a no antivirus state, the SA is still present in the management console.

This issue happens in the following scenarios:

WFBS 6.0 was upgraded to WFBS 8.0/9.0
Deploying the SA to another machine
Reverting the Virtual Machine (VM) to the state where no agent was installed
Agent deployed from Scenario 3 still appears in the console.
If the agent was reinstalled, two agents appear in two different GUIDs in the console

The issue is an expected behavior because:

The VM is reverted, so the agent did not have a chance to unregister its record. Therefore, the WFBS server will keep the agent's record. If the record does not show an Online status within 30 days, the record will be removed from the database.
When you reinstall the client after reverting the VM, it will report back to the server.
Since the GUID is different, the server side would display two records.

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