OfficeScan (OSCE) domains and clients are not appearing in the Control Manager (TMCM) / Apex Central™ web console

OfficeScanXG , OfficeScan11.0 , Apex Central2019 , Control Manager7.0

Last updated: 2021/08/28

Solution ID: KA-0003282

Category: Troubleshoot

The TMCM/Apex Central™ web console does not show the OSCE domains and clients/agents despite successful registration of OSCE Server to TMCM.

This problem occurs when OSCE is not properly sending domain and client information to TMCM/Apex Central™ server. To resolve this issue:

On the Control Manager Server, stop the TMCM/Apex Central™ and Trend Micro Management Infrastructure (TMI) services.
Go to the Control Manager/Apex Central™ folder and open the ProcessManager.xml file.
Change the value of "-EnableAffinityMask" from "false" to "true".
Start the TMCM and TMI services.
On the OfficeScan Server, stop the OfficeScan CMAgent service.
Delete all files under the ...Trend Micro\OfficeScan\PCCSRV\CMAgent\command\ and ...Trend Micro\OfficeScan\PCCSRV\CMAgent\log\ directories.
Open the Agent.ini file in the Trend Micro\OfficeScan\PCCSRV\CMAgent.
Set HttpTimeoutSec=300.
Start the CMAgent server.
Wait for about 15 to 30 minutes and check any OSCE client in TMCM/Apex Central™.

The OSCE domain and client information should now appear in the TMCM/Apex Central™ web console.

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