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This issue is caused by Windows Management Instrumentation (WMI) issues.

Use winmgmt.exe to automatically repair the WMI:

  1. Click Start > All Programs > Accessories.
  2. Right-click Command Prompt and click Run as Administrator.
  3. Type the following command and press ENTER:

    winmgmt /salvagerepository

A message saying that the WMI repository has been salvaged will appear. Restart the machine and see if the issue is resolved:

If the issue still persists, please contact Trend Micro Technical Support for assistance.