This issue is caused by Windows Management Instrumentation (WMI) issues.

Use winmgmt.exe to automatically repair the WMI:

1. Click Start > All Programs > Accessories.
2. Right-click Command Prompt and click Run as Administrator.
3. Type the following command and press ENTER:

   winmgmt /salvagerepository

A message saying that the WMI repository has been salvaged will appear. Restart the machine and see if the issue is resolved:

• For OSCE XG users with Win10, patch to version 1556 first before checking if the issue has been resolved.

  

• For OSCE 10.6/11.0 users with Win7 who plan to upgrade their OS to Win10, apply the OSCE critical patch first before upgrading.

  More information can be found in the following articles:

  • Upgrading to the latest available version and build of OfficeScan (OSCE)
  • Critical Patches that ensure compatibility between Windows 10 platform and OfficeScan (OSCE)

If the issue still persists, please contact Trend Micro Technical Support for assistance.