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To resolve this, open the following ports in TCP and UDP to get the connection to the Trend Micro License Server.

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Firewall port for the license server of OfficeScan (OSCE)

Product / Version includes:

OfficeScanXG , OfficeScan11.0

Last updated: 2021/08/28

Solution ID: KA-0003682

Category: Configure

Summary

When you are renewing the Officescan license, the following error appears when you have a firewall set up on your environment:

Online status checking is not complete
Please check your network connection and try again.

The URL "http://licenseupdate.trendmicro.com/ollu/license_update.aspx" is accessible using a browser but the tool cannot establish a connection.

license check error

To resolve this, open the following ports in TCP and UDP to get the connection to the Trend Micro License Server.

80
60162
60163

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Firewall port for the license server of OfficeScan (OSCE)

Firewall port for the license server of OfficeScan (OSCE)

Product / Version includes:

Summary