To resolve this issue, click the Trend Micro product that you are currently using:
Trend Micro released the WFBS 7.0 Service Pack (SP) 1 Patch 2 which has the latest Tmcomm.sys driver to address the crash issue.
Download and install WFBS 7.0 SP1 Patch 2 to take advantage of the following:
- Allows you to install the WFBS 7.0 SP1 Security Agent on computers running on the following platform:
- Microsoft Windows 8
- Windows Server 2012 platform
- Ensures that the Trend Micro NSC Firefox Extension is compatible with all versions of Mozilla Firefox.
- Includes the latest Tmcomm.sys (Anti-Rootkit) and other related AEGIS drivers
Trend Micro recommends that you install this patch only on computers protected by WFBS 7.0 SP1.
To download, click the following link:
Installing the hot fix build 1218 resolves the issue by updating the Behavior Monitoring module of Titanium Internet Security for Dell 2011.
To install the hot fix:
- Log on to your computer using an account with administrator privileges.
If you have installed a software on the computer before, then you probably have these privileges. - Download the hot fix b1218.
- Click Save in the File Download window.
- Select Desktop as the location of your download, then click Save.
- Double-click the Ti_31_win_en_AEGIS35_hfb1218.exe icon.
- Click Yes when the User Account Control window appears.
- Read and accept the License Agreement, then click Next.
- Click Install.
- Click OK when a warning window opens. An "Installation successful!" message should appear after you have finished installing the hot fix.
- Restart the computer.