To resolve this:
- Use the SA uninstall tool to clean the target machine.
Contact Trend Micro Technical Support for assistance in getting and using the Uninstall Tool.
- Copy the following TMTDI drivers from the Security Server:
- tmtdi.cat
- tmtdi.dll
- TmTdi.inf
- tmtdi.sys
For WFBS 6.0/8.0/9.0/9.5:
- For 32-bit (x86) target machine: ..\Trend Micro\Security Server\PCCSRV\Pccnt\Drv\
- For 64-bit (x64) target machine: ..\Trend Micro\Security Server\PCCSRV\Pccnt\Drv\x64\
For WFBS 7.0:
- For 32-bit (x86) target machine:
..\PCCSRV\Pccnt\clientX64\AMSP\update\engine\c2t679493632l1p5889r1o1\6.6.xxxx
- For 64-bit (x64) target machine: ..\PCCSRV\Pccnt\clientWin32\AMSP\update\engine\c2t679485440l1p1r1o1\6.6.xxxx
- On the target machine, paste the driver files to C:\Temp directory.
- Right-click the TmTdi.inf file and select Install.
- When the installation is complete, open a command prompt with Administrator privilege and type the following command:
C:\>net start TMTDI
- Reinstall Security Agent again.