Clients download updates from the OfficeScan server instead of the Update Agent

Product / Version includes:

OfficeScan XG , OfficeScan 11.0

Last updated: 2025/05/08

Solution ID: KA-0003771

Category: Troubleshoot , Deploy , Update

Summary

The update logs show that clients are downloading updates from the OfficeScan server instead of the Update Agent. Upon checking the Ofcdebug from the client, it shows the following:

2013 10/14 05:05:46 [1584 : 2b5c] (00) (D) [-L-][tmlisten.exe][IsBaseLineSatisfiedServer] Type[0x22000040] BaselineSource/UpdateSource Ver[169216.1170 , 169216.1170] - [cnttmlis_AdvUpdate.cpp(4579)]
2013 10/14 05:05:46 [1584 : 2b5c] (00) (D) [-L-][tmlisten.exe][IsBaseLineSatisfiedServer] Type[0x22000100] BaselineSource/UpdateSource Ver[169216.1170 , 0.0] - [cnttmlis_AdvUpdate.cpp(4579)]
2013 10/14 05:05:46 [1584 : 2b5c] (00) (D) [-L-][tmlisten.exe][IsBaseLineSatisfiedServer] Not matched the baseline component version - [cnttmlis_AdvUpdate.cpp(4584)]

On the OfficeScan server, check the ..\PCCSRV\Download\server.ini file. The file contains the following:

E.22000040=BM_CORE_DRV_32,engine/bmdriver_x32.zip, 2.95.1170, %FileSize_BMdriver_x32%, 2.0.1118
E.22000100=BM_CORE_DRV_64,engine/bmdriver_x64.zip, 2.95.1170, %FileSize_BMdriver_x64%, 2.0.1118

To fix the issue, back up and modify the server.ini file, then change the values of the following:

%FileSize_BMdriver_x32%
%FileSize_BMdriver_x64%

%FileSize_BMdriver_x32% is the file size in bytes of the PCCSRV\Download\engine\bmdriver_x32.zip file.
%FileSize_BMdriver_x64% is the file size in bytes of the PCCSRV\Download\engine\bmdriver_x64.zip file.

For example:

E.22000040=BM_CORE_DRV_32,engine/bmdriver_x32.zip, 2.95.1170, 208699, 2.0.1118
E.22000100=BM_CORE_DRV_64,engine/bmdriver_x64.zip, 2.95.1170, 165014, 2.0.1118

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Clients download updates from the OfficeScan server instead of the Update Agent

Clients download updates from the OfficeScan server instead of the Update Agent

Product / Version includes:

Summary