To enable performance logging:
- On the VM with the DSA, disable agent protection by running the following command:
For Deep Security 9.0:
c:\program files\trend micro\deep security agent\dsa_control.exe --harden=0
For Deep Security 9.5:
c:\program files\trend micro\deep security agent\dsa_control –s=0
Where the value of "s" is:
s = 1 - to enable self-protection (default)
s = 0 - to disable self-protectionThis will allow you to stop the Agent services.
- Stop the Anti-Malware Solution Platform (AMSP) service using this command:
net stop amsp
- Create a backup copy of the C:\Program Files\Trend Micro\AMSP\AmspConfig.ini file.
- Edit the AmspConfig.ini file by setting these values:
DebugLevel=1
DebugFlag=7 - Start the AMSP service using this command:
net start amsp
- Run the C:\Program Files\Trend Micro\AMSP\AMSP_LogServer.exe file.
- Replicate the issue.
- Stop AMSP_LogServer.exe by pressing CTRL+C.
- Go to C:\Program Files\Trend Micro\AMSP\debug.
- Collect the files Amsp_DebugLog and Amsp_Event, and send them to Trend Micro Technical Support. Indicate the time of testing.
- Repeat Steps 1 and 2 to stop the AMSP service again.
- Restore C:\Program Files\Trend Micro\AMSP\AmspConfig.ini file to its original values.
- Start the AMSP service using this command:
net start amsp