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A strict policy on Windows, an install.exe file cannot load its dependency if they are both on the same folder.

As a workaround, copy the following .dll files to \Trend Micro\OfficeScan\PCCSRV\PCCNT\Disk1 and open autopcc on the server:

Keywords: Unable to handle serverhandle.dll into memory,VSAPI32.dl,tmdbg20.dll,VSAPI32.dll

"Unable to handle serverhandle.dll into memory" appears during client/agent installation

OfficeScan XG , OfficeScan 11.0

Last updated: 2025/05/08

Solution ID: KA-0003881

Category: Troubleshoot , Install

You are unable to load the servehandle.dll file because its dependency, tmdbg20.dll, is also not loadable.

A strict policy on Windows, an install.exe file cannot load its dependency if they are both on the same folder.

As a workaround, copy the following .dll files to \Trend Micro\OfficeScan\PCCSRV\PCCNT\Disk1 and open autopcc on the server:

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