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To resolve this issue:

Verify if the tsc.ptn files are in the PCCSRV\Admin directory.
If not, download the working file from this link.
Extract the TSC.PTN file from ..\PCCSRV\Download\Pattern\tscptn.zip.
Place the TSC.PTN file in the ..\PCCSRV\ADMIN folder.

Always create a copy of the original file before replacing it.
After copying/replacing the tsc.ptn file on the PCCSRV\Admin directory, run the client/agent installation using Autopcc.

Keywords: autopcc,client install,tsc.ptn,error copying,installation,unable to install

"Unable to install the Officescan client. There was an error copying TSC.PTN..." appears when installing the OfficeScan client/agent

Product / Version includes:

OfficeScanXG , OfficeScan11.0

Last updated: 2021/08/28

Solution ID: KA-0003935

Category: Troubleshoot , Install

Summary

This error message appears when installing the OfficeScan (OSCE) client/agent using Autopcc.exe:

Unable to install the Officescan client. There was an error copying TSC.PTN. Please contact your Officescan administrator for assistance.

To resolve this issue:

Verify if the tsc.ptn files are in the PCCSRV\Admin directory.
If not, download the working file from this link.
Extract the TSC.PTN file from ..\PCCSRV\Download\Pattern\tscptn.zip.
Place the TSC.PTN file in the ..\PCCSRV\ADMIN folder.

Always create a copy of the original file before replacing it.
After copying/replacing the tsc.ptn file on the PCCSRV\Admin directory, run the client/agent installation using Autopcc.

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