This issue occurs due to a broken bookmark file /opt/trend/imss/MsgTracing/ScanLogBookmark.txt.
To resolve the issue:
- Login to IMSVA Linux shell via root.
- Stop the Message Tracking process using the command below:
[root@imsva ~]# S99MSGTRACING stop
- Remove the broken bookmark file using the following command:
[root@imsva~]# rm -f /opt/trend/imss/MsgTracing/ScanLogBookmark.txt
- Start the Message Tracking process using the following command:
[root@imsva ~]# S99MSGTRACING start
- Wait for about 10 minutes and check the Message Tracking logs again.