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This issue occurs due to a broken bookmark file /opt/trend/imss/MsgTracing/ScanLogBookmark.txt.

To resolve the issue:

  1. Login to IMSVA Linux shell via root.
  2. Stop the Message Tracking process using the command below:
    [root@imsva ~]# S99MSGTRACING stop
  3. Remove the broken bookmark file using the following command:
    [root@imsva~]# rm -f /opt/trend/imss/MsgTracing/ScanLogBookmark.txt
  4. Start the Message Tracking process using the following command:
    [root@imsva ~]# S99MSGTRACING start
  5. Wait for about 10 minutes and check the Message Tracking logs again.
Keywords: defered mail logs,view other mail logs,cannot find other mail logs,message tracking log error