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This issue occurs when the SecureCloud Agent connects to the on-premise SecureCloud server that has an AD self-signed SSL certificate. In this case, the SecureCloud Agent may not be able to validate that particular SSL certificate.
Before you enable boot volume encryption do the following:
  1. After configuring and registering the agent, stop the setup wizard and SecureCloud Agent service.
  2. Go to the agent installation path and open config.xml. The default installation path of SecureCloud agent:
    • In 64-bit Windows computer: %programfiles(x86)%\Trend Micro\SecureCloud\Agent\
    • In 32-bit Windows computer: %programfiles%\Trend Micro\SecureCloud\Agent\
  3. Change the value of ignore_ssl_error to:
    ignore_ssl_error=True
  4. Start the SecureCloud Agent service and enable boot volume encryption normally.
If you already enabled boot volume encryption, contact Trend Micro Technical Support to resolve the issue.