Views:

To resolve this issue, set the Enable 32-bit Applications to "False":

Open the Internet Information Services (IIS) Manager.
Select Application Pools.
Right-click the OficeScanAppPool and select Advanced Settings.
Set the Enable 32-Bit Applications to "False".
Click OK.
Right-click OficeScanAppPool and select Start.

If the problem persists, please contact Trend Micro Technical Support for further assistance.

Keywords: Service Unavailable,HTTP Error 503,The service is unavailable.,OficeScanAppPool,Application Pools,automatically disabled,500 internal server error,internal server error

"Internal server error" appears when logging in to the OfficeScan management console

Product / Version includes:

OfficeScanXG , OfficeScan11.0

Last updated: 2021/08/28

Solution ID: KA-0004160

Category: Troubleshoot

Summary

When you try to log on to the OfficeScan management console, the follow error message shows:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

To resolve this issue, set the Enable 32-bit Applications to "False":

Open the Internet Information Services (IIS) Manager.
Select Application Pools.
Right-click the OficeScanAppPool and select Advanced Settings.
Set the Enable 32-Bit Applications to "False".
Click OK.
Right-click OficeScanAppPool and select Start.

If the problem persists, please contact Trend Micro Technical Support for further assistance.

Was this article helpful?