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This error may occur due to the following:

  • If the previous TMSM version cannot remove the SQL server information during the upgrade successfully
  • If the previous TMSM version installation was corrupted. For example, the SQL database password cannot be decrypted successfully.

To resolve this issue:

  1. Download and extract the TMSM_Uninstall_Tool.zip file to completely remove the TMSM server.
  2. Right-click the remove TMSM.bat file and select Run as Administrator.

    TMSM server removal tool
     

  3. Install the TMSM server. You should now be able to successfully install the server.  
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