The client installation path is in ofcscan.ini under PCCSRV\:
[INI_CLIENT_INSTALLPATH_SECTION]
WinNT_InstallPath=
If you do not change the value, the default is "$ProgramFiles\Trend Micro\OfficeScan Client".
If the installation path has been set to an absolute path like G:\ProgramFiles\Trend Micro\OfficeScan Client, and the keyword "$ProgramFiles" is not used, then the agent will try to install on the G:\ drive.
However, on some agent machines, G:\ drive does not exist, causing installation failure.
To resolve the issue, change the installation path back to its default value.
There are two (2) "WinNT_InstallPath" keys in ofcscan.ini. The following are their default values:
- [INI_CLIENT_INSTALLPATH_SECTION]
WinNT_InstallPath=$ProgramFiles\Trend Micro\OfficeScan Client - [INI_CLIENT_DEFAULT_INSTALLPATH_SECTION]
WinNT_InstallPath=$ProgramFiles\Trend Micro\OfficeScan Client
The agent initially uses the "WinNT_InstallPath" key under [INI_CLIENT_INSTALLPATH_SECTION]. If the path is invalid or cannot be used, it will then use the key under [INI_CLIENT_DEFAULT_INSTALLPATH_SECTION].