This error indicates that the AppData registry variable of the target endpoint was changed from “%USERPROFILE%\AppData\Roaming" to "%APPDATA%\". The possible reason why it was changed is explained in the Microsost (MS) article Error message when you install a program: "Error 1606. Could not access network location <common administrative tools>. All users\".
To resolve the issue:
- Log in to the target endpoint.
- Open the Registry Editor (regedit.exe).
-
Set the value of "AppData" to "%USERPROFILE%\AppData\Roaming" in the following registries:
- HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\
- Redeploy the fixlet "Core Protection Module - Endpoint Deploy (Version 10.6 Service Pack 2)” to verify if the fixlet status is “Success” or “Fail”.
If the issue persists, collect the following:
-
CPM Install Logs.
- %WINDOWS%\CPM*.log
- %WINDOWS%\OFC*.log
- %WINDOWS%\ClnExtor.log
- %WINDOWS%\System32\TmInstall.log
- %WINDOWS%\setupapi.log
-
Diagnostic Logs
- Fixlet "TROUBLESHOOTING: Run BES Client Diagnostics"
- Fixlet "Core Protection Module - Execute CPM Case Diagnostic Tool (CDT)" (for upgrade deployment failure)
- Case Diagnostic Tool - Standalone (for fresh installation)
- Process Monitor Logs (Sysinternals Tool) captured during CPM Endpoint Deployment.