To resolve this issue:
- Make sure you have the latest version of Trend Micro SafeSync installed by checking this article:
Checking if you have the latest version of Trend Micro SafeSync installed - Do either of the following:
- If you have an older version installed: Upgrade your program, and then proceed to the next step.
- If you already have the latest version: Proceed to the next step.
- Collect the necessary Trend Micro SafeSync logs, and then submit them to any of the following: If you need more help, check this article: Getting logs from Trend Micro SafeSync for Analysis