Unable to upload files on SafeSync storage

Last updated: 2021/08/28

Solution ID: KA-0004624

Category: Troubleshoot

This article shows you what to do when you cannot upload files with your Trend Micro SafeSync program. The following also happen:

Trend Micro SafeSync is stuck on a certain file that does not exist or is not available.
Trend Micro SafeSync is occupying too much space on the C:\ drive.

To resolve this issue, delete the contents of the Trend Micro SafeSync root folder.

Disable or turn off your Trend Micro SafeSync by right-clicking the system tray icon, then selecting Exit.
Do either of the following:
- For Windows XP: Go to the C:\Documents and Settings\\Local Settings\Application Data\ Trend Micro\ODSP\root folder.
- For Windows Vista and Windows 7: Go to the C:\Users\\AppData\Trend Micro\ODSP\root folder.
Check if the contents of the root folder is a duplicate of the ones on your Trend Micro SafeSync storage or your local drive.
Delete the duplicate files.
Enable the Trend Micro SafeSync program by double-clicking the shortcut icon on your desktop.
Check if the program will synchronize properly.

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