- Click Start and type “services.msc” in the Run or Search Programs field.
- Press Enter to direct you to the Services window.
- Stop the Internet Information Services and ofcservice.
- Go to …PCCSRV\Web\CGI.
- Rename the following files:
- isapiClient.dll to isapiClient.dll_old
- isapiClientX86.dll to isapiClient.dll
- Right-click the isapiClient.dll file and then click Properties > Security > Edit > Add >Everyone > OK > Allow all permissions > Apply > OK to allow everyone to edit the isapiClient.dll file.
- Restart the following services:
- IIS Admin Service
- World Wide Web Publishing Service
- Trend Micro Security Server Master Service