To collect the logs:
- On the Domino console, type the following:
>start console log
>te smdreal quit
>lo smdreal -debug 3
>lo smdupd -debug 3 (For AU update issue only)
>lo smdsch -debug 3 - Reproduce the issue.
- Provide a zip file containing the following files based on your system:
- For Linux or AIX users:
- List of Domino data folder (e.g. ls -lsR /local/notesdata/ > domino_listing.txt)
- List of SMD folder (e.g. ls –lsR /opt/trend/SMD/ > trend_listing.txt)
- <domino_data>notes.ini
- All <domino_data>/IBM_TECHNICAL_SUPPORT/
- <domino_data>/smd/smency.nsf
- <domino_data>/smd/smconf.nsf
- <domino_data>/smd/smvlog.nsf
- <domino_data>/smd/smquar.nsf (For spam and blocked email issues only)
- All <domino_data>/smdtemp/*.dbg
- /etc/smdsys.ini
- /var/log/smdins.log
- /var/log/smdunins.log
- /var/log/updsilent_xxxxxxxx.dbg
- <SMD installation directory>/program/<version>/AU_Data/AU_Log/TmuDump.txt (For AU update issue only)
- mail.box and/or database involved in crash
- For Windows users:
- List of the Domino data folder (e.g. c:\Domino>dir /s > domino_listing.txt)
- List of SMD folder (e.g. c:\Program Files\TrendMicro>dir /s > trend_listing.txt)
- Windows System Information (i.e. msinfo32.exe output in .nfo format)
- <domino_data>\notes.ini
- All <domino_data>\IBM_TECHNICAL_SUPPORT/
- <domino_data>\smd\smency.nsf
- <domino_data>\smd\smconf.nsf
- <domino_data>\smd\smvlog.nsf
- <domino_data>\smd\smquar.nsf (For spam and blocked email issues only)
- All <domino_data>\smdtmp\*.dbg
- c:\windows\smdsys.ini
- C:\Windows\Temp\smdins.log
- C:\Windows\Temp\smdunins.log
- c:\TMPatch.log
- <SMD installation directory>\program\<version>\AU_Data\AU_Log\TmuDump.txt (For AU update issue only)
- mail.box and/or database involved in crash
- For Linux or AIX users:
- Turn off the debug monde in Domino console using the following commands:
>stop console log
>te smdreal quit
>te smdupd quit (if applicable only)
>te smdsch quit
>lo smdreal - Send the file to Trend Micro Technical Support.