To resolve the issue, add the Osprey module to the Approved list:
- Open the Registry Editor.
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Add a key under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList] and name the key Outlook.
- Under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList\Outlook], add a string value with the name ProcessImageName.
- Assign the data outlook.exe.