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To resolve the issue, add the Osprey module to the Approved list:

Open the Registry Editor.

Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
Add a key under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList] and name the key Outlook.
Under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList\Outlook], add a string value with the name ProcessImageName.
Assign the data outlook.exe.

Keywords: osprey,whitelist osprey module,slow outlook performance on windows 8

Slow Outlook performance in Worry-Free Business Security (WFB-SVC) running on Windows 8 or 2012 Termninal Server

Product / Version includes:

Worry-Free Business Security Services6.5 , Worry-Free Business Security Services6.3

Last updated: 2024/05/16

Solution ID: KA-0004978

Category: Troubleshoot

Summary

You encounter slow performance of Microsoft Outlook running on Windows 8 or 2012 Terminal Server.

To resolve the issue, add the Osprey module to the Approved list:

Open the Registry Editor.

Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
Add a key under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList] and name the key Outlook.
Under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList\Outlook], add a string value with the name ProcessImageName.
Assign the data outlook.exe.

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