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This issue affects four (4) functions in SafeSync:

  • Edit on your computer
  • Upload Folders
  • Drag & Drop Upload
  • Download a folder or multi-files at once

As a workaround to the issue, do any of the following:

Option I: Enable NPAPI in Chrome browser settings.

To do this, follow the procedure from this Java article: How do I use Java with the Google Chrome browser?

 
This solution will not work as long as the support for NPAPI is completely removed from Chrome.

Option II: Use a different browser like Firefox, Internet Explorer, and Safari in accessing SafeSync web portal.

As a workaround, use a different browser such as Firefox, Internet Explorer and Safari to access the SafeSync Web Portal.

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