You’re offline. This is a read only version of the page.

Welcome to the future of Business Support! I'm Trend Companion, your AI assistant ready to streamline your experience.

Log in for your personalized support! Chat with Trend Companion for quick answers, or submit a case for detailed troubleshooting.

Views:

To fix this issue, use the following links to install Deep Security 9.5 Service Pack 1 Patch 1:

For Linux
For Windows

This patch helps to correctly import the latest Kernel support packages.

This issue is already covered in Deep Security 10.0.

Keywords: kernel support packages,cannot import correctly,error on DSM console,hot fix 5642,hotfix 5642,timestamp missing,Timestamp missing from the Trend Micro Download Center

Unable to import the latest Kernel support package in the Deep Security Manager (DSM) console

Product / Version includes:

Deep Security 10.0

Last updated: 2025/05/08

Solution ID: KA-0005553

Category: Troubleshoot

Summary

On the DSM web console, in Administration > Updates > Software > Download Center page, the latest Kernel support package cannot be imported.

The following error message appears:

Deep Security Manager was unable to import one or more software packages.
See the system events for details.

To fix this issue, use the following links to install Deep Security 9.5 Service Pack 1 Patch 1:

For Linux
For Windows

This patch helps to correctly import the latest Kernel support packages.

This issue is already covered in Deep Security 10.0.

Was this article helpful?

Featured

Automation Center

Education Portal

Online Help Center

Service Status

TrendConnect

Unable to import the latest Kernel support package in the Deep Security Manager (DSM) console

Unable to import the latest Kernel support package in the Deep Security Manager (DSM) console

Product / Version includes:

Summary