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To collect ICAP debug logs for SPFS:

  1. Launch the Case Diagnostic Tool (CDT).

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    1. Accept the terms of the license agreement and proceed by clicking Start.
    2. Select “SPFS 6.0” and check the option “ICAP”.

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    3. Press Start Debug Mode to turn debug mode on.

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    4. Reproduce the issue while debug mode is running.
    5. Press Stop Debug Mode and click Next to collect the log files.

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  2. Manually collect the ICAP debug log:
    1. Open the /x64/log.conf configuration file.

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    2. Change the debug level from “error” to “debug”, then change the log file path.

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    3. Restart the Normal Server (NS) and reproduce the issue.
    4. Collect the log file from the path defined in log.conf file.
  3. Capture the ICAP packets:
    1. Open Wireshark on the machine where the NS is installed, then click Start.

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    2. Set the filter condition to use ICAP.

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    3. Reproduce the issue then collect the ICAP packets.
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