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Why Am I Getting This Message?

This issue happens due to any of the following scenarios:
  • The malicious program detected is currently running.
  • The malicious program detected is attached to a valid Windows process.

What Should I Do Next?

To resolve this issue, do any of the following:

OPTION 1: Run a scan using Trend Micro Housecall

To run a scan using Trend Micro Housecall, refer to this Knowledge Base article: Scanning your computer using Trend Micro HouseCall.

OPTION 2: Contact our Technical Support

To access the different contact options, refer to this Knowledge Base page:Ways to contact Trend Micro.

Keywords: Suspicious Program Not Removed,Suspicious program detected