Clean-up tools that attempt to remediate a single-seat infection:

• HouseCall - This is the tool that you need to use first. HouseCall scans your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware.

  For instructions, refer to the Knowledge Base article: Scanning your computer using HouseCall.

• FakeAV Remover - This tool allows you to clean rogue antivirus, also known as Fake Antivirus (FakeAV). FakeAV threats have been rampant in the past few years. Various FakeAV variants have infected millions of PCs and are continuously spreading worldwide. If you find out that you have this malicious software, use this to clean your computer.

  For instructions on how to use the tool, refer to the article: Fake Antivirus (FakeAV) Removal Tool.

• Anti-Threat Toolkit (ATTK) - The ATTK scanner can be used for offline and online computers. Download the correct package for your system: if your computer is connected to the Internet (online) or not (offline).

  For instructions on how to use the tool, refer to the article: Using the Trend Micro Anti-Threat Toolkit to analyze malware issues and clean infections.

• AntiRansomware Tool - The AntiRansomware Tool is able to execute successfully on an infected environment and stop a ransomware process. However, for digitally signed ransomware processes, the tool will not be able to stop the process completely but it can minimize it.

  To know more about the AntiRansomware Tool, refer to the article: Using the Trend Micro AntiRansomware Tool.

• Rescue Disk - Rescue Disk allows you to use a CD, DVD, or USB drive to examine your computer without launching Microsoft Windows. It finds and removes persistent or difficult-to-clean security threats that can lurk deep within your operating system.

Information and log generation tools

These do not fix suspected malware issues, but instead generates a log file that Technical Support can go through to help you with your suspected infection.

• ATTK Suspicious Files and Information Collector - The ATTK Suspicious Files and Information Collector is available for 32-bit and 64-bit computers. Download the correct package for your operating system.

  For instructions on how to use the tool, refer to the article: Using the Trend Micro Anti-Threat Toolkit to analyze malware issues and clean infections.