To resolve this issue, change the SMEX installation folder property (e.g. C:\Program Files\Trend Micro).
ScanMail for Exchange 12.0 , ScanMail for Exchange 11.0 , ScanMail for Exchange 14.0 , ScanMail for Exchange 12.5
After successfully installing SMEX, the following services do not start:
The application logs show the following errors:
Log Name: Application
Source: Trend Micro ScanMail for Microsoft Exchange
Date: 2015/12/2 0:21:54
Event ID: 3
Description:
The description for Event ID 3 from source Trend Micro ScanMail for Microsoft Exchange cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Reason: ScanMail service did not start successfully.
Log Name: Application
Source: Trend Micro ScanMail for Microsoft Exchange
Event ID: 12291
Description:
The description for Event ID 12291 from source Trend Micro ScanMail for Microsoft Exchange cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
The transport scan module is unable to detect ScanMail or it does not have proper permission to access ScanMail related files or registries. ScanMail Master Service is not started. Please restart ScanMail Master Service.
To resolve this issue, change the SMEX installation folder property (e.g. C:\Program Files\Trend Micro).
