'Smart Protection Server unavailable, please choose conventional scan' error appears when connecting InterScan Web Security Virtual Appliance (IWSVA) to Smart Protection Server (SPS)

Interscan Web Security Virtual Appliance6.0 , Interscan Web Security Virtual Appliance6.5

Last updated: 2021/08/28

Solution ID: KA-0006155

Category: Configure

The error message "Smart Protection Server unavaliable, please choose conventional scan" appears when trying to connect the IWSVA server to a SPS.

To resolve the issue:

The SPS URL should end with "/ss".

For example:

http://*.*.*.*/ss

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