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Open your browser and enter the following address:
https://IMSVA_IP:8445
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Go to Logs > Settings > Log Settings.
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Under the Log files section, select Debug on the Application log detail level dropdown menu.
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Click Save.
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Open your browser and enter the following address:
https://IMSVA_IP:8445
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Go to Administration > Import/Export.
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Under the Exporting criteria or detail, choose the Scanner you want to export logs from on the Scanner dropdown menu.
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Select a number from the Number of days to export dropdown menu.
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Click Export.
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Wait until CDT is generated.
Click Download to download CDT locally to your computer.
- Submit the collected debug logs to Trend Micro Technical Support.
The log file is password-protected and meant to be reviewed by Trend Micro Technical Support.