Additional Requirement:
- Create a top group if the new server does not have any top group.
- Allow the new admin to install device to a group (Except the enterprise group).
To use the SupportTool, follow these steps:
-
Copy the SupportTool.exe to the FDE agent installation folder.
For example:
C:\Program Files\Trend Micro\Full Disk Encryption\ -
Open a command prompt then execute the SupportTool.exe using the syntax for the action that you need:
SupportTool.exe [EULA=Accept|Read] -Action <mandatory argument> [optional argument]
EndUser License Agreement may be optionally specified with EULA=Accept. To review the license agreement, use EULA=Read.
| Parameter | Description | Syntax |
|---|---|---|
| -ChangeServer | Change Server | SupportTool.exe [EULA=Accept] -ChangeServer username= password= newserver= |
| -ChangeEnterprise | Change Enterprise | SupportTool.exe [EULA=Accept] -ChangeEnterprise username= password= newserver= newenterprise= newadmin= newpassword= |
Username and Password may be encrypted values using CommandLineHelper.exe to generate values and eusername= or epassword= for the argument name.
Always specify a group administrator for the new policy server when changing enterprises. It is important not to specify an enterprise administrator for the new policy server.
To request for this tool, contact Trend Micro Technical Support.