Views:

To resolve the issue, copy the GUID of the Information Server to the Normal Server:

  1. Open the Information Server (IS):

    Get the IS GUID from the following location:

    • For 32-bit OS, find the <IS GUID> from:

      [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect\CurrentVersion\InformationServer] "GUID"="<IS GUID>"

    • For 64-bit OS, find the <IS GUID> from:

      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\ServerProtect\CurrentVersion\InformationServer] "GUID"="<IS GUID>"

  2. Go to the problematic Normal Server (NS) and stop the Trend Micro ServerProtect Service.
  3. On the NS, copy the IS GUID to AgentGUID:

    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect\CurrentVersion\RPC "AgentGUID"="<IS GUID>"

  4. Start the Trend Micro ServerProtect Service in NS.
  5. Manually deploy the update to NS using IS.

After doing the steps, a new update should reflect in the ServerProtect Management Console.

If the GUID inconsistency issue occurs again, then stop the Information Server from changing its GUID by adding the "GuidSwith" key to the Information Server:

 
Before applying this key, apply the latest patch to make the key take effect.
  • For 32-bit OS:

    [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect\CurrentVersion\InformationServer] "GUIDSwith"=dword:00000001

  • For 64-bit OS:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\ServerProtect\CurrentVersion\InformationServer] "GUIDSwith"=dword:00000001

Keywords: Return Code: 87,Unable to update Normal Server,Update program cannot get the source file from information server,cannot update normal server,cannot update NS,error updating normal server,normal server update error,update IS GUID,update information server