To resolve the issue, remove the logs accumulated and apply IWSVA 6.5 SP2 Patch 2:

1. Remove the accumulated logs

   1. Log into IWSVA via ssh as root.

   2. Delete report_log* or Move report_log* to another device for archiving

      • Option 1: Delete report_log*

        Delete the accumulated report logs that cause the over stacking of the CommonLog service:

        #rm -frv /var/iwss/log/report_log*

         

        If you delete the logs, you will not be able to retrieve this data anymore.

      • Option 2 (recommended action): Move report_log* to another device for archiving.

        You can use WinSCP to navigate to /var/iwss/log/ move all report_log* to a separate device.

   3. Restart the CommonLog and Proxy daemons:

      /usr/iwss/S99ISCommonLog restart
      /usr/iwss/S99ISproxy stop
      /usr/iwss/S99ISproxy start

       

      These commands will restart the corresponding IWSVA daemons so perform these steps when no traffic will be affected by the proxy being down for a few minutes.

2. Update IWSVA 6.5 Service Pack 2 by installing Hot fix 1608 to permanently resolve the issue, however, it is recommended to apply Patch 2 (Build 1765) where Hot Fix 1608 is included.

   Refer to the following links:

   • Download and apply IWSVA 6.5 SP2 Patch 2.
   • Take time to check the Readme file for installation.